Last Updated: August 21, 2024

At Santisphere, we are committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information (PI). By using our website and services, you consent to the practices described herein.

1. Information We Collect

Personal Information:

  • Identifiers: When you register for an account, subscribe to our newsletter, or engage with Santisphere customer support, we collect personal information like your name, email address, postal address, and telephone number. For instance, by signing up for updates on our latest health products, you provide us with PI that we use to send you relevant information.
  • Health Data: Through our Patient Research Laboratory, Santisphere collects health-related personal information to offer personalized product recommendations and conduct advanced research. This may include your health conditions, medications, and lifestyle data. For example, completing a health survey on our site allows Santisphere to recommend wellness products that suit your specific needs.
  • Device and Usage Data: Santisphere collects information about your device and how you interact with our services, including IP addresses, browser types, operating systems, and the pages you visit. This PI helps Santisphere understand your preferences and improve your experience on our site.

Cookies and Tracking Technologies:

  • Strictly Necessary Cookies: Essential for the functioning of our website. These cookies enable you to log in, make purchases, and maintain a secure session. For instance, if you’re shopping on our site, these cookies ensure that your cart items are saved.
  • Preference Cookies: These cookies store your settings and preferences, such as your preferred language and saved login details. If you set your language preference to Spanish, preference cookies will remember this choice for future visits.
  • Performance Cookies: Help us monitor the performance of our website, such as loading times and error rates. For example, if our site is slow or experiences errors, performance cookies help us diagnose and resolve these issues.
  • Targeting/Advertising Cookies: Track your browsing activities to deliver personalized ads and content. For instance, if you’ve shown interest in specific health supplements, these cookies help us display relevant ads on our site and other platforms you visit.
     

2. How We Use Your Information

  • Healthcare Innovation: We utilize health data and device information to advance research and develop innovative healthcare solutions. For example, your feedback on our products helps us refine our offerings and improve patient satisfaction.
  • Partner Products: Your information enables us to review and recommend health and wellness products effectively. If you make a purchase through our partner links, we may use data to ensure the product meets our quality standards and to provide you with a seamless shopping experience.
  • Marketing: With your consent, we send promotional content about our services and partner products. For instance, if you subscribe to our newsletter, you may receive updates on the latest health trends, new product launches, and exclusive offers.

Service Improvement: We analyze user data to enhance our website and services. For example, if you report issues with our website’s navigation, we use this feedback to make improvements and ensure a better user experience.

3. How We Disclose Your Information

  • Partners: We may share your PI with our business partners who help us operate and enhance our services. For instance, if we collaborate with a partner on a health research project, your data may be shared to ensure effective project execution.
  • Service Providers: We disclose PI to service providers that perform essential functions on our behalf, such as payment processors and website hosting providers. For example, we use a secure payment gateway to process transactions and protect your financial information.
  • Advertising Partners: We may share data with advertising partners to deliver targeted advertisements and content. For example, if you visit our site frequently, these partners may help us display relevant ads based on your interests.
  • Business Transfers: In the event of a merger or acquisition, your PI may be transferred to the new entity. For example, if Santisphere is acquired by another company, your data will be part of the assets transferred, and you will be notified of any changes to how your information is handled.
  • Legal Compliance: We may disclose PI to comply with legal obligations or protect our rights. For instance, we might provide information in response to a legal request or to address fraud or security issues.
  • With Your Consent: We disclose information based on your explicit consent. For example, if you agree to participate in a clinical trial, we will use your health data as described in the consent form. To withdraw consent, email us at contact@santisphere.com with the subject line “Revoke Consent.”
  • Social Media: Information shared through social media features may be visible to others. For example, if you post a review on our Facebook page, it may be accessible to other users of the platform.

4. Your Rights and Choices

Rights Regarding Your Information:

  • Disclosure Request: You can request information about what PI we collect and how it is used. For example, you can ask for details about the types of PI collected and the partners with whom we share it.
  • Access and Copy: Request a copy of the PI we hold about you. For instance, you can obtain a copy of your health data used in our research to review or transfer to another provider.
  • Correction and Deletion: Request correction of inaccuracies or deletion of PI. For example, if you find errors in your profile or wish to remove certain data, you can submit a request for correction or deletion.
  • Opt-Out: Opt out of targeted advertising and marketing communications. For instance, if you prefer not to receive personalized ads, you can adjust your preferences through our Privacy Settings page.
  • Limit Processing: Request limitations on the use of sensitive PI. For example, you may restrict the use of your health data to specific purposes only.

To Exercise Your Rights: Use our webform, toll-free number, or email us at privacy@santisphere.com.

For EEA and UK Residents: You have additional rights, such as data portability and restriction of processing. For example, you can request that we provide your PI in a machine-readable format or restrict processing if the data is inaccurate.

Cookies: Manage cookie preferences through your browser settings or our Privacy Settings page.

5. Retention and Security

  • Retention: We retain PI as long as necessary to fulfill its purpose. For example, we keep transaction records for auditing and compliance purposes and delete data when it is no longer needed.
  • Security: We use industry-standard measures to protect your PI, such as encryption and secure servers. For instance, we encrypt health data during transmission to prevent unauthorized access. While we strive to ensure your data is secure, no system is entirely immune to breaches.

6. Miscellaneous

  • International Users: We process and store your PI in the United States and other locations. By using our services, you consent to this transfer. For example, if you are located outside the US, your data may be transferred to and processed in the US where privacy laws may differ.
  • Third-Party Links: Our website may contain links to other sites. We are not responsible for their privacy practices. For example, if you click on a link to a third-party health product site, review their privacy policy before providing any personal information.
  • Children’s Privacy: We do not knowingly collect PI from children under 13. If we become aware that a child under 13 has provided PI, we will take reasonable steps to delete it promptly.
  • Policy Changes: We may update this policy periodically. Continued use of our services after updates signifies acceptance of the revised policy.

7. Contact Us

For questions or concerns about this policy or our privacy practices, please contact us:

Email: contact@santisphere.com
Mail: Santisphere, LLC, 1101 Red Ventures Drive, Fort Mill, SC 29707